To communicate effectively to understand the problem and explain the solution are your strengths?
Well, you are the Help desk technician, for our headquarters in
 Pfäffikon (Switzerland), we are looking for !

The ideal candidate must be customer-oriented and patient to deal with difficult customers.
The goal is to create value for customers that will help preserve the company's reputation and business.

Your responsibilities include:
• Serving as the first point of contact for customers seeking technical assistance over the phone or email
• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• Determining the best solution based on the issue and details provided by customers
• Walking the customer through the problem-solving process
• Directing unresolved issues to the next level of support personnel
• Recording events and problems and their resolution in logs
• Following-up and updating customer status and information
• Identifying and suggesting possible improvements on procedures

Mandatory Skills:
• You are tech-savvy and have working knowledge of Microsoft Office
• Understanding of technology computer systems, mobile devices and other tech products
• Proficiency in English (at least B2), German (at least B2) and Italian (at least B2)
• Excellent communication skills
• Customer-oriented and cool-tempered

Nice to have:
• Ability to diagnose and resolve technical issues
• Leadership attitude
• Any competence in a customer relationship management software (CRM): SalesForce, Zoho, SugarCRM, etc.

What we offer:
• Full-time contract
• Grading based on experience.
• Bonus linked to objectives.
• Training and personalised professional development plan.

Full time
da 2 a 4 anni
Service Desk Agent
Non richiesta

TechneValue GmbH

Freienbach ( Höfe )

Iscritto su Reteinformaticalavoro dal 01/06/2021

TechneValue is a young and dynamic entrepreneurial venture for providing efficient export Sales, quick issue management and decision making for companies in the EMEA. Our aim is to provide a 360° business counselling service to address all the needs of a company in the fastest possible time frame without compromising on the quality or the scope of the problem. TechneValue leverages on the expe... Scopri l'azienda ›

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