Techedge is looking for an IT Junior Service Manager Retail - EMEA Markets -

The ideal candidate is a smart and proactive person with an IT background who will have experience in the service management field.

Description of the Role:

You will support an important Fashion Client in the Business Transformation process, especially in the Retail areas and you will:

  • Coordinate and supervise the working groups that provide support for fashion/luxury retail stores in the EMEA markets;
  • Daily interface with all support levels, ensuring that issues are handled correctly and in a timely manner;
  • Intervene when necessary to facilitate communication between customer employees, third parties and vendors / providers;
  • The resource is responsible for maintaining a high level of service and periodically presents the progress of the support to the main business stakeholders of the EMEA countries;
  • The candidate is in charge of the design of the support flows for new in-store technologies and new projects.

Must to have:

  • 4/6 years of experience as Service Manager in the IT context;
  • Good written and verbal communication;
  • Experience with trouble ticketing tools;
  • Good knowledge Excel and PPT;
  • Proficiency in English.

Nice to have:

  • Previous experience in the Retail field;
  • Familiarity with SLA/KPI concepts;
  • Candidates immediately available will be preferred.

Here is what we offer too:

  • Results-driven approach: we measure you the results you achieve and you organize your time accordingly. We value work-life balance;
  • Ongoing learning and training experiences;
  • Health insurance.

The announcement is addressed to either sex in reference to D. Lgs. 198/2006.
We do not consider applications without CV.

Full time
da 4 a 6 anni
Service Manager
Non richiesta
20121 Milano (MI) (Remote working - Parziale)


Milano ( MI )

Iscritto su Reteinformaticalavoro dal 29/08/2019

At Techedge, our mission is to help organizations become more agile by fully exploiting the value of information technology throughout every stage of their business transformation. We accomplish this by providing Business Solutions and IT Services that come from our unique ability to combine business knowledge, technology expertise and passion for innovation. The Business Solutions we offer ... Scopri l'azienda ›

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