Senior Business Analyst

Welcome to Herzum | now part of Catworkx!
We are much more than an IT consulting company: we are innovators, pioneers, and partners in excellence. Today, we begin a new chapter as part of the catworkx group — one of the world’s leading Atlassian Platinum Partners, with a strong presence across Europe.

Founded in Chicago in 2000, Herzum has grown into an international organization with offices in Italy, the United States, India, Switzerland, Ecuador, and the United Kingdom. Together with catworkx, we combine expertise, culture, and vision to deliver solutions that bring innovation, efficiency, and collaboration to companies around the world. We specialize in Agile, DevOps, and team collaboration technologies, helping organizations work better, faster, and more seamlessly.

For our Client, we are looking for a highly experienced Senior Business Analyst with strong expertise in Client Onboarding, KYC, Scrum, and SAFe to join an interdisciplinary DevOps team focused on digital onboarding and product opening processes.

Key Responsibilities
- Analyze business requirements and evaluate their technical and operational feasibility
- Develop and assess forward-looking solution scenarios, taking into account business value, quality standards, and risk management
- Create detailed requirement documentation, including functional specifications, features, and user stories
- Actively participate in the implementation, testing, and deployment phases
- Share responsibility for application operations and second-level support, including incident and defect resolution
- Support the sales team in resolving complex issues
- Organize, facilitate, and lead workshops with internal stakeholders
- Collaborate closely with Business Engineers, Product Management, Subject Matter Experts, DevOps Engineers, and IT Architecture teams

Mandatory Requirements
- University degree (or University of Applied Sciences) in Business Administration, Business Informatics, Banking & Finance, or a related field
- Minimum 5 years of experience as a Business Analyst / Business Engineer or in a similar role acting as interface between Business and IT
- Strong expertise in:
Client Onboarding and Digital Product Opening processes
Client Lifecycle Management
Financial services environments and related value flows
- Solid understanding of the entire customer lifecycle, including Onboarding, KYC, Review processes, and Mutation/Change processes
- Very good knowledge of Agile methodologies and frameworks (Scrum and SAFe)
- German language skills at C2 level
- English language skills at B2 level

Workplace: Onsite presence at the Client’s location in Switzerland is required (up to 100% depending on project phase). Remote work is permitted only from within Switzerland.

Join us! Become part of a team driven by innovation, talent development, and a commitment to excellence. Your next career step starts here.

This job advertisement is addressed to candidates of all genders, in accordance with Laws 903/77 and 125/91, and to people of all ages and nationalities, pursuant to Legislative Decrees 215/03 and 216/03.